Privacy Policy

Last updated: November 27, 2025

Introduction

This Privacy Policy describes how TheLoops ("we," "us," or "our") collects, uses, and protects your information when you use our video streaming automation service at https://theloops.pro (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Definitions

  • Account: A unique account created for you to access our Service
  • Company: Refers to TheLoops
  • Device: Any device that can access the Service such as a computer, cellphone, or tablet
  • Personal Data: Any information that relates to an identified or identifiable individual
  • Service: Refers to the TheLoops website and platform
  • Usage Data: Data collected automatically from your use of the Service

Information We Collect

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information, including:

  • Email address
  • First name and last name
  • Payment information (processed securely through third-party providers)
  • Account preferences and settings

Video Content and Media

When you use our streaming service, we collect and store:

  • Video files you upload to our platform
  • Video metadata (titles, descriptions, thumbnails, tags)
  • Streaming schedules and configurations
  • Video processing data and transcoding information

Stream Keys and Broadcasting Data

To provide our streaming automation service, we collect and securely store:

  • Stream keys for broadcasting to YouTube
  • Stream URLs and RTMP endpoints
  • Streaming schedules and configurations

Important: Your stream keys are encrypted at rest and in transit. We use these credentials solely to broadcast your content to YouTube as you have configured. We never share your stream keys with third parties.

Usage Data

We automatically collect Usage Data when you use the Service, including:

  • Your device's IP address
  • Browser type and version
  • Pages you visit and time spent on pages
  • Unique device identifiers
  • Operating system information
  • Streaming statistics and performance data

How We Use Your Information

We use your Personal Data for the following purposes:

  • To provide and maintain our streaming automation service
  • To manage your account and provide customer support
  • To process your video content for streaming optimization
  • To communicate with you about service updates and features
  • To improve our Service and develop new features
  • To ensure security and prevent fraud
  • To comply with legal obligations
  • To provide you with news and offers (with your consent)

How We Use Your Video Content

When you upload video content to our platform, we may:

  • Store and process your videos on our servers
  • Transcode, compress, or optimize videos for streaming
  • Create thumbnails and preview images from your content
  • Stream your content to YouTube using your provided credentials
  • Analyze video metadata for service optimization
  • Create backup copies to ensure service reliability

We do not use your video content for advertising, marketing, or any purpose unrelated to providing our streaming service, unless you explicitly consent to such use.

How We Use Your Stream Keys

Your stream keys are used exclusively to:

  • Broadcast your video content to YouTube via RTMP
  • Maintain continuous streaming according to your schedule

We do not have access to your YouTube account beyond what the stream key allows (broadcasting only). You can regenerate your stream key in YouTube Studio at any time to revoke our access.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. These technologies help us:

  • Remember your preferences and settings
  • Authenticate your account
  • Analyze how our Service is used
  • Provide personalized content

You can control cookie settings through your browser, but disabling cookies may affect some functionality of our Service. For more detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Disclosure

We may share your information in the following situations:

  • Infrastructure Providers: Your data is stored on servers operated by third-party cloud hosting providers (such as cloud computing platforms and data centers). These providers have access to the physical infrastructure but are contractually bound to protect your data.
  • Service Providers: With third-party companies that help us provide our Service (payment processors, analytics providers, customer support tools)
  • YouTube/Google: To provide streaming services, we transmit your video content to YouTube using the stream key you provide
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: For any other purpose with your explicit consent

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Security measures include:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication
  • Secure data centers and infrastructure

Infrastructure and Hosting

TheLoops does not own physical servers. Our Service operates on third-party cloud infrastructure provided by reputable hosting providers. Your data, including video content, account information, and credentials, is stored and processed on rented servers located in data centers operated by our infrastructure partners.

We carefully select infrastructure providers that maintain industry-standard security certifications and comply with applicable data protection regulations. Our providers implement physical security, network security, and access controls to protect the servers where your data is stored.

By using our Service, you acknowledge and consent to your data being stored and processed on third-party cloud infrastructure.

Data Retention

We retain your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy. We will retain and use your data to:

  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements
  • Provide ongoing service

Video Content Retention

Your uploaded video content is retained on our servers for as long as your account is active. Upon account termination or at your request, we will delete your video content within 30 days, except where retention is required for legal purposes.

Stream Keys Retention

Your stream keys are retained only while your account is active and you have an active subscription. Upon account cancellation or termination, we delete your stored stream keys within 7 days.

Usage Data is generally retained for a shorter period, except when used to strengthen security or improve functionality.

Your Privacy Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Rectify inaccurate or incomplete data
  • Delete your personal data (subject to legal requirements)
  • Restrict or object to processing of your data
  • Data portability (receive your data in a structured format)
  • Withdraw consent at any time

To exercise these rights, please contact us at support@theloops.pro. We will respond to your request within a reasonable timeframe.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are made in accordance with applicable data protection laws and with appropriate safeguards in place.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We will also notify you via email and/or a prominent notice on our Service prior to the change becoming effective.

Contact Us

If you have any questions about this Privacy Policy, please contact us: